Last updated: January 2024
Welcome to the WINDINO Company Website!
WINDINO values your privacy and we appreciate your trust in WINDINO.
This Privacy Policy (the "Privacy Policy") explains when, how and why we process your personal information on WINDINO’s corporate web pages (including windinoshop.com and its informational subpages, the "Webpages"), and sets out the choices and rights you have regarding that information. Please read carefully - it is important to understand how we collect and use your information and how you can control it.
If you do not agree to the processing of your personal information as described in this Privacy Policy, please do not provide your information when requested and stop using this Website. By continuing to use this Website, you acknowledge our provisions regarding your personal information as described in this Privacy Policy.
1. Types of Personal Information We Use
This section explains the different types of personal information we will collect from you and how we collect that personal information. If you want to learn more about specific types of data and how we use that data, please see the section "How We Use Your Personal Information" below.
The following is a summary of the types of personal information we use:
Information You Provide to Us
When you submit an inquiry through the "Contact Us" page on our website, or contact us using the contact details specified in this Privacy Policy, you provide us with specific information related to your inquiry.
Cookies
We use cookies ("Cookies") to improve your web experience. A Cookie is a text file containing small amounts of information that is downloaded to your browser or device when you visit certain websites. Cookies are sent to those original websites or another website that recognizes the Cookie each time you visit the original website. Cookies are widely used to make websites work or work more efficiently, and to provide information about how websites are used.
Cookies have different functions, such as providing you with an efficient web browsing experience, remembering your preferences, and improving the overall user experience. For example, Cookies can tell us whether you have used the website before or if you are a new user.
What types of Cookies do we use and how do we use them?
We use performance, analysis and tracking cookies on our website, We use external services (Google Analytics/Baidu Statistics) and our own statistical services to statistically analyze your visits, use or performance on windinoshop.com, in order to provide you with a better user experience and shopping experience, and to assist in the maintenance, operation and continuous improvement of the website.
2. How we use your personal information
This section details the types of personal information we collect from you and the reasons for collecting it.
When you submit an inquiry to us, in order to contact you and handle your questions, we will collect your information to the minimum extent in accordance with legal requirements and will not use it for other services. The specific information is as follows:
Information you provide to us（Inquiry form information）
• Name
• Telephone
• Email address
• Company name
• Country
• City
• Message (inquiry details)
We use this information to understand the identity of the person submitting the inquiry and the content related to the inquiry, and to contact the person submitting the inquiry.
3. How we store and share your personal information
We will strictly follow the provisions of laws and regulations and take strict security measures to protect your rights in accordance with this Privacy Policy. Our webpage operation and technical team is located in the People's Republic of China.
We only share your personal information when it is reasonably necessary. Such situations include:
• We process your personal information to respond to your inquiries.
• Regulators, judicial and law enforcement agencies, and other third parties for safety, security or compliance with laws. In some cases, we are required by law to disclose your information to the authorities, such as to comply with legal obligations or procedures, enforce our terms, deal with security or fraud-related matters, or protect our users. We may make these disclosures with or without your consent to comply with the terms of valid legal procedures, such as subpoenas, court orders or search warrants. Generally speaking, the terms of legal procedures prohibit us from notifying you of any such disclosure. If the government entity does not provide the required subpoena, court order or search warrant, we may ask for your consent to disclose information as required by the government entity. We may also disclose your information for the following purposes:
o To enforce our terms and conditions and other agreements, including investigating any potential violations of them;
o To detect, prevent or otherwise address security, fraud or technical issues; or to protect the rights, property or safety of us, our users, third parties or the public (exchanging information with other companies and organizations for fraud protection and credit risk reduction) as required or permitted by law.
• A third party that acquires all or part of us or our business. We may also disclose your personal information to a third party if any of the following occurs: (a) we sell, transfer, merge, consolidate or reorganize any part of our business, or merge with, acquire or form a joint venture with any other business, in which case we may disclose your data to any new owner or other third party involved in the change of our business; or (b) we sell or transfer any of our assets, in which case the information we hold about you may be sold as part of such assets and may be transferred to any new owner or other third party involved in such sale or transfer.
4. Security of Personal Information
We are committed to maintaining the privacy and integrity of your personal information wherever it is stored. Our information security and access policy restricts access to our systems and technologies, and we protect data by using technical protection measures such as encryption.
Unfortunately, although we have implemented and maintained reasonable measures to protect your personal information, the transmission of information over the Internet is not completely secure. In the event of a security incident such as a personal information leak, we will initiate an emergency plan to prevent the security incident from expanding and inform you in the form of push notifications, announcements, etc.
5. Data Retention
In order to continue to provide you with high-quality business services, we will retain your data for a long time.
6. Your Rights
You have the relevant legal rights related to your personal information held by us (to the extent permitted by applicable laws and regulations). You can request access to or correction of the data we process about you.
To exercise any of your rights, please contact us at biz@windinoshop.com.
7. Contact and Complaints
Questions, comments and requests regarding this Privacy Policy are welcome. If you have any questions, complaints or suggestions about this Privacy Policy or matters related to personal information protection, you can provide us with such feedback for the purpose of complying with applicable privacy laws, and the contact information is biz@windinoshop.com.
If you wish to make a complaint about the way we handle your personal information, please first contact us at biz@windinoshop.com and we will endeavor to process your request as quickly as possible.
8. Changes
If there are any changes to this Privacy Policy, we will post the updated Privacy Policy here. Please visit this page regularly to check if there are any updates or changes to this Privacy Policy.